XBODY Australia Privacy Policy
Who We Are
XBODY Australia is dedicated to providing world-class Electrical Muscle Stimulation (EMS) technology, business solutions, and support to help our clients succeed. We offer EMS training courses, equipment, and comprehensive guidance on operating, marketing, managing, and growing EMS businesses.
Your Personal and Sensitive Information
We may collect the following types of personal information:
- Personal Information: Name, contact details (phone number, email address, postal address), date of birth and gender.
- Sensitive Information: Health information (relevant to EMS training), fitness goals, payment information (if applicable).
How We Collect Your Personal Information
We collect personal information in several ways:
- Directly from you: When you fill out forms, register for courses, purchase equipment, subscribe to our newsletter, or interact with us online or in person.
- From third parties: We may receive personal information from our business partners, affiliates, or service providers.
- Through our website: We may collect information through cookies and web analytics tools (see below).
Our Purposes
We collect personal information about you so that we can perform our business activities and functions and to provide you with our products and services and any other purpose permitted under the Act. Specifically, we will collect, hold, use and disclose your personal information for the following purposes:
- To provide products and services to you and to send communications requested by you;
- To answer enquiries and provide information or advice about existing and new products or services, or to request your feedback, review or opinion about our products and services;
- To update, amend or change the information we already hold about you;
- To conduct business processing functions including to administer billing services and process your payments and participation in our special promotions and competitions (if applicable).
- For administrative, marketing (including direct marketing), planning and product or service development of Fitness Cartel Australia, its related bodies corporate, including using your personal information in aggregate to obtain statistical and marketing analytics;
- To process and respond to any complaint made by you;
- To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority of any country; and;
- Any other related reasons which you might reasonably expect us to use your personal information.
Where you have provided us with your consent, we may also use your personal information to inform you about our special promotions, competitions, products and services which may be of interest to you.
Cookies and Web Analytics
We use cookies and similar technologies to enhance your experience on our website, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.
What Happens if We Can’t Collect Your Personal Information?
While we will take reasonable steps to ensure that the personal and sensitive information we hold about you is accurate, up-to-date and complete, this also depends on the accuracy and completeness of the information you provide us.
You do not need to provide us with any of the personal information described above, for example, you may request to remain anonymous or use a pseudonym. However, if you choose not to provide your personal information, then:
- We may not be able to provide our products or services to you; and
- We may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions.
Disclosure
We may disclose your personal information to:
- Our employees, contractors, and service providers: Who assist us in delivering our services.
- Our business partners and affiliates: For marketing and promotional purposes (with your consent).
- Third parties: Where required by law or to protect our rights.
Direct Marketing Materials
You can opt out of receiving marketing materials from us at any time by contacting us or using the unsubscribe link in our emails.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no data transmission over the internet is completely secure.
Links
The XBODY Australia website may contain links to other websites. We are not responsible for the privacy practices of those websites. However, we do closely monitor these links to ensure that they are not harmful to the XBODY website or to you as a user.
Contacting Us
If you have any questions or concerns about our privacy policy, please contact us via email.
Changes to Our Privacy Policy
We may update our privacy policy from time to time. We encourage you to review this policy periodically for any changes.
XBODY Australia | Updated July 2024